Terms of service

1. Overview

Welcome to Pulse Vault. These Terms of Service govern your access to and use of https://pulsevault.us, including any purchases made through our online store.

By visiting our website or placing an order, you agree to these terms and our applicable store policies. If you do not agree, please discontinue use of the website.

2. Eligibility and Website Use

You agree to use our website only for lawful purposes and in accordance with these terms.

You must provide accurate information when creating an order or contacting our customer support team. You may not use our website to submit fraudulent orders, interfere with website operations, distribute malicious software, or violate the rights of others.

3. Products and Descriptions

Pulse Vault offers sofas and furniture for residential and everyday use.

We make reasonable efforts to ensure that product descriptions, photographs, dimensions, materials, colors, and other specifications are accurate and useful.

However, the appearance of colors may vary depending on screen settings, lighting, and photographic conditions. Product dimensions and specifications should be reviewed carefully before purchase.

We do not intend to misrepresent products. If an item is materially different from its description or does not meet applicable legal requirements, your rights under applicable law remain unaffected.

4. Pricing and Availability

Prices, product availability, and applicable charges are displayed on the website or at checkout.

Our standard shipping fee is $30 per order. Applicable taxes and other disclosed charges will be included in the order total where required.

Product availability may change without notice. If a product becomes unavailable after an order has been placed, we will contact you to explain the available options.

If a pricing or listing error is identified, we will take reasonable steps to address it. If an order cannot be fulfilled at the displayed terms, we will contact you before proceeding with any revised arrangement.

5. Orders and Payment

When placing an order, you agree to provide accurate billing, shipping, and contact information.

An order is subject to payment authorization and confirmation. An order confirmation acknowledges receipt of your order but does not necessarily guarantee that every item is available for immediate dispatch.

We reserve the right to investigate suspected fraud, payment issues, or material errors and to refuse or cancel an order for a legitimate reason, subject to applicable law.

If payment has been collected for an order that we cancel or cannot fulfill, any refund due will be processed in accordance with applicable law.

6. Order Processing and Cancellations

Orders are generally processed within 1–2 business days after successful order placement and payment confirmation.

If you need to change or cancel an order, contact hello@pulsevault.us as soon as possible. We will make reasonable efforts to accommodate the request before processing or dispatch.

Once an order has been dispatched, cancellation may no longer be possible. In that case, eligible returns are handled under our Return and Refund Policy.

7. Shipping and Delivery

Our estimated shipping transit time is 5–8 business days after dispatch. The combined estimated timeframe, including order processing, is approximately 6–10 business days under normal circumstances.

Delivery times are estimates unless expressly guaranteed. We will communicate material shipping delays and provide the options required by applicable law.

Please review our Shipping Policy for details about shipping charges, tracking, furniture delivery, and address changes.

8. Returns and Refunds

Eligible items may be returned within 30 days of delivery, subject to the conditions and procedures described in our Return and Refund Policy.

Standard change-of-mind returns may be subject to customer-paid return shipping costs. Different arrangements may apply to damaged, defective, incorrect, or misdescribed items and where required by law.

Nothing in these terms removes any non-waivable consumer rights.

9. Intellectual Property

Unless otherwise indicated, the website's original text, graphics, branding, design elements, and other content are owned by Pulse Vault or used with appropriate authorization.

You may not reproduce, distribute, modify, or commercially exploit protected content without permission, except as permitted by law.

10. Third-Party Services and Links

Our website may use third-party services for payment processing, shipping, website hosting, analytics, or other business functions.

Links to third-party websites may be provided for convenience. Pulse Vault does not control every aspect of those external services or websites. Their own terms and privacy policies may apply.

Nothing in this section limits any responsibility we may have under applicable law.

11. Website Availability

We aim to keep our website accessible and functional but cannot guarantee uninterrupted access at all times.

Maintenance, technical issues, service-provider disruptions, or other events may temporarily affect website availability. We will take reasonable steps to address issues when they arise.

12. Limitation of Liability

To the extent permitted by applicable law, Pulse Vault will not be liable for indirect or consequential losses arising from website use or circumstances outside our reasonable control.

Nothing in these terms excludes or limits liability where exclusion or limitation is prohibited by law, including applicable consumer protection rights.

13. Privacy

Our collection and use of personal information are explained in our Privacy Policy. By using our website, you acknowledge that you have had the opportunity to review that policy.

14. Changes to These Terms

We may update these Terms of Service from time to time to reflect changes in our business, website, or legal obligations.

The updated terms will be posted on this page, with an effective date where appropriate. Changes will not remove rights that cannot legally be withdrawn.